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Try a self-managed intranet
In BT I lead a small central team. I’m responsible for the strategy, governance and standards and how they are applied to content published on BT’s intranet using a menu of templates that I manage. So...
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I’m just trying to keep the customer satisfied
It’s a great Simon and Garfunkel song (am I showing my age?) and covers what I do for my customers = BT Intranet users trying to meet all their expectations and keep them satisfied. I’ve got the latest...
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Getting the best value from managing BT’s intranet and portal
I have been invited to speak at a pan-European Conference on Intranet and Portal Management. It will cover portal and intranet evolution, enhanced internal communication and collaboration, and steps...
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An A-Z of BT’s Intranet
In my last post ‘Great intranets help make efficient people’ I talked briefly about the BT A-Z. BT Intranet users find this a very useful service helping them to quickly find a site. Research of...
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Designing intranets: a ‘must read’
I have just finished reading ‘Designing intranets – Creating sites that work’, the latest book written by James Robertson. For those of you who have seen James present or read his blog posts, you will...
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Intellact: BT’s customer insight and information site
There are a few ‘killer applications and content’ which have driven the usage of BT’s intranet. As well as the BT Homepage – our corporate portal, BT Today – our new sites and Directory – our people...
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Design an intranet home page and win a Kindle!
You have the chance to design what you believe is a useful hompage with the added incentive of winning a Kindle. Surely this is one of the easier decisions for intranet professionals to make! When I...
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Help with intranets, digital workplaces, collaboration and SharePoint
Thinking about what is the best way to implement SharePoint 2010? Are you looking for good examples of managing intranets? Are you planning how to transform your digital workplace? Maybe you want to...
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SharePoint: what does good look like?
A little while ago I asked ‘Is SharePoint ‘good’ or ‘bad?‘. I believe it is how an organisation implements SharePoint that helps you feel if it is good or bad. Building on this theme I will be...
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I wrote a book about governance: ‘Digital success or digital disaster?’
When an intranet loses its usefulness over time, and people become disengaged and end up working around it rather than through it, I often find that the strategy and governance have been neglected....
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